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Mack, Volvo doubling remote programming capabilities, beefing up dealership services

Mack Trucks and Volvo Trucks North America (VTNA) on Tuesday at the Technology & Maintenance Council Annual Meeting and Expo in Orlando announced the expansion of of their remote diagnostics bundle by adding three new updateable modules to the service. 

Remote programming services currently allows for software updates on the engine (EMS), aftertreatment system (ACM), and transmission (TECU) modules. Three new over-the-air update modules will be available for download on trucks delivered later this year: Instrument Cluster (IC) – Controls the dashboard lights, dials, and screens; Vehicle ECU (VECU) – Controls a wider variety of functions from the adaptive cruise control and overall engine management system to the tire pressure monitor and parking brake; and Body Builder Module (BBM) – Controls the functionality for specialty vehicle modifications for applications such as refuse trucks and transport refrigeration units (TRUs).

Volvo remote programmingThree new over-the-air update modules will be available for download on trucks delivered later this year: Instrument Cluster (IC); Vehicle ECU (VECU) – Controls; and Body Builder Module (BBM) – Controls.Mack began offering driver-activated OTA updates at the end of 2020, and more than 57,000 trucks are enrolled to date. First launched in 2018, Volvo's Remote Programming has performed more than 40,000 software updates on these modules, and over 8,400 remote parameter updates.

Both platforms enable drivers to download and install over-the-air software in minutes from anywhere cell signal is available.

While Mack and Volvo's expanded remote update capabilities keep fleets out of the dealership, the sibling truck makers also on Tuesday announced programs designed to maximize the support fleets get from dealers when they do have to roll in. 

Volvo's Connected Vehicle Analytics (CVA) tool collects real-world data — including current truck configurations, daily routes, average speed and fuel efficiency — and enables dealers to recommend configurations for a new truck, based on its specific operation.

Volvo said the CVA tool includes a robust dashboard where dealers can monitor how fleet customers are operating trucks and where there are opportunities to optimize efficiency and productivity with enhanced specs.